CBVC Leasing - Supporting our Customers

We want to make sure we’re supporting you in the right way

An important part of our role as a broker is to help you achieve the right outcome when looking at taking out a vehicle finance agreement. It helps us to do this if we know where you have particular challenges that would make it more difficult for you to make an informed decision or where something in your life will make it more difficult to cope if something doesn’t go to plan. Sometimes these challenges can be long-term, like health issues, difficultly with computers or learning difficulties, and sometimes they can be temporary, like relationship breakdowns and loss of employment.

We know some of these can be difficult to talk about but letting us know about them can help us take some extra steps, where possible, to make the process as stress free as we can and to help you choose a vehicle and finance product that you understand and are right for your circumstances.

Please get in touch and let us know if you feel you might need extra support during your journey with us. This can either be now or if something happens during the course of your order, or even if you need us during your finance agreement. You can do this either by speaking to one of our team during your regular interactions with us or by emailing customer-services@cbvc.co.uk. There’s also a box in our finance application online form so you can let us know when you send us your details. Whichever is easier for you.

Part of us supporting you will be to record it in our systems and to inform the leasing company who your agreement will be with so that they can take any steps they feel necessary as well – sometimes this will be passed via the supplier your car is ordered with if the finance is being organised through them.

These are some of the things you might want to tell us about, but you can tell us about anything that you feel will help us support you:

Health:

Physical Disability
Severe or long-term illness
Hearing or visual impairment
Mental health condition
Addiction

Life Events:

Retirement
Bereavement
Income Shock – e.g. Redundancy
Relationship breakdown
Domestic abuse (including economic control)
Pregnancy or newborn child
Significant health issue of a loved one

Resilience:

Erratic income or income that doesn’t cover your outgoings
High Debts
Low savings so you might struggle if your financial circumstances change.
Difficulty handling shocks or easily stressed or upset

Capability:

Low knowledge or confidence in managing finances
Literacy and Numeracy - Difficulty understanding documents or how the numbers affect you
Difficulty with computers or finding your way around online
Learning difficulties
If you don’t have a support network around you to help if things go wrong

If you’d like support for any of the issues mentioned above, there’s lots of help out there. You could try one of these:

Citizens Advice – For advice about many topics including debit and money advice, benefits, housing, relationships

https://www.citizensadvice.org.uk/

Adviceline (England): 0800 144 8848

Advicelink (Wales): 0800 702 2020

(Scotland): 0800 028 1456

(Northern Ireland): https://www.citizensadvice.org.uk/about-us/northern-ireland/

Or visit your local branch (except Northern Ireland)

Samaritans – For someone to support to if you are struggling to cope with any issues

https://www.samaritans.org

116 123

Mind – For support with mental health issues