Find out more about CBVC Used Car Leasing
Q: Can I take a Personal Contract Hire (PCH) on a Used car?
Yes we can Lease Used Cars to both Business and Personal Users.
Q: How old are the cars?
Between 2-4 years
Q: What have they been used for previously?
These cars have been previously leased to either individuals or companies, on return they are assessed for condition and only those deemed acceptable are offered for release.
Q: How long can I lease it for?
We offer contract terms from 12-48 months with a maximum end of contract mileage of xxxxx.
Q: What deposit/initial rental do I have to put down?
Unlike many new car offers, we only require one months initial rental on used cars, but you can put down up to 9 months initial rental too, and this is taken roughly 7-10 days after delivery so great for cash flow!
Q: Do CBVC have the service/maintenance history?
No – the majority of returning vehicles are customer maintained and therefore we don’t have the history. Each vehicle is inspected and is produced using the following Refurb Standards - Used Car Leasing Refurb Standards
Q: Is mainteance covered?
Yes, all maintenance, other than that caused by Accident or Abuse, is covered in your contract payment, this can be done at your preferred garage in most cases but they must be a VAT registered garage using genuine manufacturer parts.
Q: Will the car be taxed?
The contract includes Vehicle Excise Duty so Lex will tax as and when required.
Q: Will the car have an MOT?
Cars require an MOT at 3 years of age, where applicable with used cars, they will be supplied with at least 6 months unexpired MOT. The costs of any subsequent MOT’s are included in your maintenance agreement (accidental damage excluded).
Q: Are the cars in as new condition?
These are used cars and may have some marks on them and are not as in new condition. Each vehicle on our site has in excess of 30 photographs, notable damage is ringed in Blue on the photographs. Noted defects will not be charged to you on defleet, however it is important that you inspect the car thoroughly on delivery and any damage is noted on the delivery acceptance form, should there be any additional marks that concern you it is recommended you take photographs, date and time stamped. Damage notified by you on delivery will not be recharged to you at the end of the contract.
Q: How many keys will I receive?
2 working keys will be provided with the car on delivery.
Q: If I have an in-life query? (e.g. parking permit, european travel, V5 requests)
In the first instance you should use “Manage My Vehicle” (Manage My Vehicle | Landing Page) or contact Lex Autolease's Customer Services on 0344 879 6633 option 6 or customer.service@lexautolease.co.uk
Q: Can I ask for pre existing damage to be repaired before delivery?
Cars are very competitively costed and priced in “as is condition” so we are not able to carry out any repairs. If you consider condition is unacceptable let one of our Sales advisors know and they will advise you when other similar cars come into stock.
Q: What about tyres?
Cars will be delivered with at lease 3 mm of tread remaining across 75% of the surface, however do not worry as replacement tyres are included within your contract at no cost to you including puncture repairs. Replacements are carried out Nationally by Kwik Fit.
Q: How much notice do we need to provide for booking deliveries?
5 working days.
Q: What is the time slot for deliveries?
8.30 – 5.30. We cannot offer specific times for delivery.
Q: Do you deliver to Northern Ireland?
No, we currently do not deliver to Northern Ireland.
Q: What days can you do deliveries?
Monday - Friday
Q: Can I put a cherished plate on the vehicle?
Please wait five working days following delivery (to allow system updates) and email lacherished@bca.com and provide the registration number. You will receive an email back with a guide. Please let CBVC know once you have changed the plates so we can update our records.
Q: Who do I call if I wish to complain?
If the issue needs an immediate response, please notify the used car leasing team. We will manage the immediate issue but still log a complaint. For all other complaints, the customer can contact 0800 068 4025 from 8.30am to 5.30pm, Monday to Friday, excluding bank holidays.
Q: When do the complaints team respond to a complaint?
Complaints team have 56 calendar days to respond to a complaint.
Q: Are mats supplied with the vehicle?
Yes – standard mats are provided. Please note they are not manufacturer specific mats.
Q: My connected service sat nav has expired. Who pays for this to continue?
After the connected service has expired if a customer wishes for this to continue it would be at their cost.
Q: My vehicle warranty has expired. What happens now?
All used lease vehicles come with maintenance included. Please refer to the maintenance flyer which contains details of what is included in the maintenance package.
Q: If I want to send my car back early or amend my contract, what do I do?
In the first instance you should use Manage My Vehicle (Manage My Vehicle | Landing Page) or contact Lex Autolease's Customer Services on 0344 879 6633 option 6.
Q: Can you arrange access to vehicle apps?
Lex only have access to Tesla. We cannot provide access for any other manufacturers. If previous data is showing the driver will need to go into a dealership to have the data deleted. Lex Autolease’s customer service team may be able to provide you with correspondence if a dealer requires evidence you are the lessee before setting up app access.
Q: Are you paid a commission?
Yes we are paid a fixed commission of £750 plus VAT per car by our partners Lex Autolease, we charge you a processing fee of £291.65 plus VAT to cover our costs on setting up the finance agreement and arranging for delivery to you and ongoing in life support.
